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NUOVOLAND PROJECT LEAFY GREEN & FRUITY VEGETABLES | FARM AUTOMATION | AUTOGROW DOSING & CLIMATE CONTROL Producing vegetables with smart greenhouse control systems for Malaysians. Available at any major chainstores. MORE INFORMATION ON GREENHOUSE AUTOMATION

AGMY AGRICULTURE FAIR RIJK ZWAAN | NONGWOO BIO | SUNRISE | AUTOGROW | GINEGAR | IRRITEC | NETAFILM | QUIEDAN | VOSTERMAN | ARRIGONI | BVB | WAY BEYOND | BLUELAB | BEHN MEYER MORE INFORMATION ON AGMY

CLEAN FARM PROJECT LEAFY GREENS | VERTICAL GROWING SYSTEM | IRRIGATION AND DOSING SYSTEM Healthy clean vegetables sent to your doorstep! MORE INFORMATION ON GREENHOUSE AUTOMATION

AUTOGROW AUTOMATION AND CONTROL SYSTEMS FOR GREENHOUSES, WAREHOUSES, AND GROW ROOMS Bluelab's mission is to simplify the challenges of crop cultivation by offering advanced technological solutions and professional guidance. Autogrow, a division of Bluelab, specializes in providing reliable automation and control solutions for growing various crops. With Bluelab products, you can effectively manage your crops remotely, regardless of your location. AUTOGROW SOLUTIONS Autogrow all-in-one grow room climate controller offers complete control over temperature, lighting, CO2, air, nutrients, humidity, and more. With a single device, you can effortlessly manage all aspects of your cultivation environment. With an automated irrigation and fertigation system, you can ensure uniform and timely distribution of water and fertilizer to your crops, relieving you of the pressure and effort involved in manual administration. Autogrow's technology simplifies the management of multiple sites by providing a single platform for controlling and monitoring all of them. Ensure precise watering, track run-off, and take control of your hydroponics and substrate systems with Bluelab's technology solutions. Autogrow's multi-zone controller offers full customization, allowing module additions and changes as your business evolves, ensuring a tailored solution with flexibility and adaptability. Autogrow offers detection solutions to control and monitor climate and fertigation, optimizing growing conditions in greenhouses, tunnel houses, and indoor facilities. IntelliDose, a nutrient dosing system, efficiently handles nutrient and pH levels, while also providing remote alarm capabilities and data logging to track progress. It establishes the benchmark for small-scale commercial automated dosing in the industry. Technical Specification 9 outputs 24VDC (or same voltage as supplied by plug pack) Nutrient measurement units EC, CF or TDS (500/640/700) Measured range 0.00 to 9.99EC, 0.1 to 99.99CF, 0 to 7000PPM Nutrient resolution to .01mS/cm, 0.1CF Nutrient measurement accuracy +/-0.1EC, 1.0CF or 10PPM (temperature compensated) Nutrient dosing range 0.00 to 5.99EC, 0.1 to 59.9CF, 0 to 4200PPM pH resolution and accuracy - 0.1pH pH measurement range 2pH to 12pH Nutrient and pH dosing times settable from 0 minutes to 254 minutes ​ More Product Information Grower approved for over 15 years, the IntelliDose sets the industry standard for automatic nutrient dosing, allowing you to dose up to a 9-part blend (nutrients, additives, pH adjuster) while maintaining your preset EC and pH settings. Automatically manage your nutrient and pH levels, set remote alarms and data-log your progress with one simple controller. Achieve better results with a nutrient dosing system. With an IntelliGrow subscription you get remote access, data logging, and text/email alerts. All units come with unlimited tech support. Finally unshackle yourself from your reservoir! ​ Product Features / Benefits Ease of use - The large, interactive screen allows you to easily maneuver between calibrating, set points, alarms, and configuration. If you can program a number into a cell phone, you can program your IntelliDose. Run up to 4 irrigation stations - The IntelliDose can run up to 4 irrigation stations, allowing different areas of your grow space to be watered on different schedules. Use one reservoir or have a pump feed each station at different times. You can also set your system to only irrigate during the daytime. Peristaltic pumps - Peristaltic pumps allow you to have all of your nutrient stock tanks on the ground, allowing for much larger quantities of pre-mixed solutions. This lowers the chance of leaks and spills and will cut down on your labor. Autogrow peristaltic pumps are available in sizes 120 ml/min to 1400 ml/min. Works with any nutrient line - Any nutrient line can be used with the IntelliDose ⁠— liquid or powder. Simply determine your proper dilution ratios (don’t worry, we can help) and the IntelliDose will keep the reservoir at your perfect recipe 24/7. Autogrow IntelliDose Kit IntelliClimate, a comprehensive controller tailored for indoor growers, handles every aspect of climate control in a grow room. From temperature and CO2 levels to lighting and humidity, this all-in-one system simplifies the management of your growing environment. It offers unmatched accuracy, efficiency, and commercial-grade control, setting it apart from any other comparable controller available. Technical Specification 9 outputs 24VDC Ratings of individual outputs are 3Amps but the total draw from all 9 outputs must not exceed the rating of the supply adapted RH resolution ± 2% and accuracy Temperature resolution and accuracy 0.5°C/32.9°F Temperature sensor range 0-50°C/32-125°F Operating temperature range 0-50°C/32-125°F (not in direct sunlight) CO2 resolution and accuracy 50ppm Power source – 120V/240V into 24VDC plug pack (supplied) Outputs will have the same voltage as the supplied voltage from the power pack Supplied with 3m USB cable ​ More Product Information Your drive and dedication to maintaining the perfect growing climate keeps your business moving forward but often means sacrificing your leisure time. The IntelliClimate from Autogrow is an intelligent grow room controller that automates the tasks that consume your days and nights. It runs the room to your exact specifications making calculated decisions to maintain your set points. IntelliClimate controls fans, AC, lights, heaters, CO2 and dehumidifiers – and it will text and/or email you if something goes wrong. With an IntelliGrow subscription you get remote access, data logging, and alerts. All units come with a 2 year warranty and unlimited tech support. Finally unshackle yourself from the grow room and trust that your plants are going to be alright. If you’re looking for a multi zone climate controller, learn more about our MultiGrow climate controller. ​ Why IntelliClimate? You can access your control systems remotely through IntelliGrow You can schedule based on growth cycles You can manage all aspects of your climate Autogrow IntelliClimate Kit IntelliLink enables internet connectivity for Autogrow Intelli devices such as IntelliGrow, IntelliDose, and IntelliClimate. It allows you to remotely access and control these systems without the requirement of a dedicated on-site computer. More Product Information The IntelliLink serves as a gateway to connect your IntelliDose or IntelliClimate devices to IntelliGrow software. It uses your existing network infrastructure and replaces the need to have a dedicated on-site computer, streamlining your overall grow operation. By having all of your Autogrow Intelli devices connected via the internet, you can stay mobile and manage your farm variables remotely, including temperature, humidity, light, CO2 and many more key factors. Stay up-to-date with what’s going on with your crops and plants and ensure that they’re always getting the attention they deserve. The IntelliLink provides internet connectivity to Intelli devices , allowing remote accessibility to IntelliGrow software solution. Use the Intellilink in conjunction with a subscription to IntelliGrow software for remote access controlling. Autogrow IntelliLink

Home: Welcome EXCEL GROUP ADVANCE GREENHOUSE SOLUTIONS DOWNLOAD OUR CORPORATE PROFILE HERE OUR PARTNERS WHY EXCEL GROUP ? Greenhouse Construction & Engineering Customize Project Layout & Sizes Effective & Efficient Timeframe Proven Greenhouse Farming Experience & Yield Results Southeast Asia Clientele Customers Ranging From Malaysia, Singapore, Thailand, Vietnam, China & Philippines Smart Growing System For Greenhouses Automated, Integrated Farming System. Data Driven Farming Insights PRODUCTS AND SOLUTIONS Developed with international partners to optimize crop growth and crop yield More Info GREENHOUSE CONSTRUCTION SEEDS IRRIGATION & FERTIGATION SYSTEM FERTILISER AUTOMATION SYSTEM HOW WE STARTED? ANDY NG FOUNDER EXCEL GROUP | EXCEL SEEDS TRADING Excel Group started with a pack of commercial seeds ( a.k.a Excel Seeds Trading Sdn Bhd ) back in the year 2000. Growing and evolving ever since, the company then ventured into greenhouse construction, drip-irrigation systems, agricultural raw materials supply, fertilizers and the latest edition - automated smart greenhouse.

MILLERCLE GROUP PROJECT GINGER FARM | POLYBAG GROWING SYSTEM | IRRIGATION & FERTIGATION AUTOMATION Soiless hydroponic cultivation method combined with smart greenhouse systems to grow & produce the best ginger! ​ MORE INFORMATION ON MILLERCLE PROJECT

FARM AI (ARTIFICIAL INTELLIGENCE) FarmRoad® crop management software brings all farming data together in one powerful, easy-to-use platform. Built for controlled environment agriculture, FarmRoad® enables tomato and berry growers to make informed decisions in real-time by harnessing data, artificial intelligence and plant science. FARMROAD MOBILE APP - DATA CAPTURE Make collecting plant data faster and easier Capture plant measurements and scouting details using your phone with the FarmRoad app. Collect crop data on the move to reduce time spent on manual entry, minimize errors and use grower time more efficiently. Data Studio Collate data from multiple sources to create dashboards that deliver insights to everyone from the grower to the CEO. Production / Yield Prediction Improve your Fill Rate. Achieve up to 95% yield prediction accuracy one to six weeks out to harvest for tomato crops. Folium wireless multisensors are battery powered and help growers identify problematic microclimates in greenhouses and tunnelhouses. Multiple units form a wireless sensor network to provide environmental data at scale. Folium Wireless Sensor Network 6-in-1 multisensor units form wireless sensor network for greenhouse monitoring Identify problematic microclimates in your greenhouse Folium sensor network is a wireless greenhouse monitoring system. It collates multiple climate readings from multiple locations in your growing environment and visualizes them as heatmaps, graphs or tables. Not a sensor…a wireless sensor network Folium’s innovative wireless sensor network is the key to greater visibility of environmental conditions in your greenhouse. Deployed in clusters of 4-6, the multiple Folium units create scalable wireless network infrastructure to provide coverage to even the largest of growing spaces. Each Folium multisensor unit contains the following sensors for measuring greenhouse, hoop house, polytunnel or other covered growing space environmental conditions: Temperature sensor Relative Humidity (RH) sensor CO2 sensor PAR (Photosynthetically Active Radiation) light sensor RAD (Solar Radiation) light sensor Barometric Pressure (BP) sensor Plus additional sensors now available: Plant temperature sensor (clips to plant and into base of Folium unit) Soil/Substrate moisture sensor (placed in growing media and plugs in to base of Folium unit)

COMPLETED PROJECTS EXCEL GROUP INTEGRATED SMART GREENHOUSE ​ We take great pride in our class-leading automation & integration capabilities, which have gone through extensive agro-technology tests and greenhouse development in multiple countries with various climate & land challenges. Excel Group believes in striking the right balance between internal factors, such as customers’ goals, budgets, and resources, as well as external factors, such as greenhouse construction technicality, raw materials supply, automated solutions and planting systems ( NFT, Hydroponics, Etc.) Projects: What's Happening MILLERCLE GINGER FARM | POLYBAG GROWING SYSTEM | IRRIGATION & FERTIGATION AUTOMATION Soiless hydroponic cultivation method combined with smart greenhouse systems to grow & produce the best ginger! ​ MORE INFORMATION GROW EAT WELL LEAFY GREENS VEGETABLES | NFT GROWING SYSTEM | AUTOMATED CLIMATE SYSTEM Our mission is to make growing your hydroponic vegetables easier and safer for you! MORE INFORMATION NUOVOLAND LEAFY GREEN & FRUITY VEGETABLES | FARM AUTOMATION | DOSING & CLIMATE CONTROL Producing vegetables with smart greenhouse control systems for Malaysians. Available at any major chainstores. MORE INFORMATION CLEAN FARM LEAFY GREENS | VERTICAL GROWING SYSTEM | IRRIGATION AND DOSING SYSTEM Healthy clean vegetables sent to your doorstep! MORE INFORMATION ACHIJAYA MAS MELONS MELON FARM | POLYBAG GROWING SYSTEM | INTELLICLIMATE | IRRIGATION & FERTIGATION AUTOMATION | SHAKER SET Soilless hydroponic cultivation method with smart greenhouse systems integrated with IntelliClimate environment control system to provide the best growing environment. ​ MORE INFORMATION MUTIARA FIGS FRUITY CROPS | POLY BAG GROWING SYSTEM | AUTOMATED DOSER WITH IRRIGATION AND FERTIGATION Provide a quality choice for people looking for fresh fig, fig products and fig plants. Successfully marketed our products to the local fruit shop and also Singapore, Indonesia, Brunei and China. MORE INFORMATION EXCEL GROUPS CUSTOMISED PROJECT COLLABORATIONS Email Us Message Us PROJECT STAGES AND PROCESSES All Videos All Categories Play Video Play Video Play Video Play Video Play Video Play Video TAILOR MADE GREENHOUSE SOLUTIONS The technicality of constructing a customized greenhouse system requires real-life experience in problem-solving and diligent planning during the design stage of the greenhouse, prior to construction and implementation. Designing a customized automated greenhouse for specific plants or crops production are a challenging task, as each crop need different environments & growing systems to thrive. Crops or plants need more than just seeds, soil, sunlight, and water, as they also rely heavily on humidity, temperature, soil pH, water hardness, airflow, fertilizers and other variables. These subsystems are all related and must function together to grow a successful crop. Hundreds of successful greenhouse projects have earned Excel Group as a go-to partner in Malaysia, Singapore, Thailand, China, Indonesia as well as in Vietnam. Besides greenhouse construction, our experience in agronomy, agro-technology, and agro-economics help create value for our clients in terms of customer service, crop quality, increased yield, and profitability. LEAFY CROPS PROJECT LETTUCE NFT CHANNELS LETTUCE HYDROPONIC LETTUCE DEEP WATER CULTURE LEAFY VEGETABLES VERTICLE FARMING FRUITY CROPS PROJECTS TOMATO / CHERRY TOMATO POLYBAG CAPSICUM POLYBAG CUCUMBER POLYBAG CHILI POLYBAG CONTACT US NOW TO CUSTOMISE YOUR SMART GREENHOUSE contact@excelgroup.com.my +603 3348 8842 Name Email Subject Message Submit Thanks for submitting!

MEDIA AND SUBSTRATES Growing media are a mixture of a large variety of substrate constituents, such as peat, clay, bark humus, wood fibre, substrate compost and numerous other mineral and organic elements. BVB Substrates is one of the expert brands of substrate of producer and supplier Kekkilä-BVB. With over 100 years of experience, this brand that originated in the Netherlands has become the market leader for professional growers, and is known as a reliable supplier of high-quality products. The general benefits of using our tailor-made growing media for various crops : Sustainable Lightweight (multiple layers) Food safety Water-saving Uniformity in plants and yield Environmental friendly Maximize the kg yield per liter of water used MEDIA & SUBSTRATES OFFICIAL PARTNERS SUBSTRATES FOR GERMINATION PEAT MOSS GERMINATION SOIL BVB Substrates supplies a wide range of substrates for the vegetables cultivation , from modern hydroponic industry to open field cultivations . ​ Substrates Composition : 60% Black Peat & 40% White Peats 50% Black Peat & 50% White Peats Media & Substrates Enquiries

TERMS & CONDITION EXCEL GROUP ( EXCEL SEEDS TRADING SDN BHD, EXCEL GROWTECH SDN BHD, EXCEL SPEEDY SDN BHD ) UPDATED DECEMBER 2021 Definitions: ​ For the purpose of these Terms and Conditions, the following definitions apply: ​ Customer Any person who has agreed to these Membership Rules and who accesses EXCEL GROUP Online Store. Member Any Customer who has successfully registered on EXCEL GROUP Online Store. For the avoidance of doubt, Members are also Customers. EXCEL GROUP EXCEL GROUP as well as other EXCEL SEEDS TRADING SDN BHD and its affiliates. Site: The website of the mall operated by EXCEL SEEDS TRADING SDN BHD. Services The services provided by EXCEL GROUP to Customers and Members through the Site as described below. Services will be updated from time to time at EXCEL GROUP’s discretion. Transaction Any activity undertaken by a Customer through the Site such as online shopping. Merchant Any provider of goods or services that execute Transactions, such as store operators on the Site, in this case, MOL. These Rules and Other Rules These Terms and Conditions and other regulations and guidelines as determined by EXCEL GROUP including the terms of use of any services and Web sites operated by EXCEL GROUP as well as important information with respect to the mall. Member Data The information provided by EXCEL GROUP Members as well as historical data regarding Transactions (Including the information collected pursuant to Article 11). “Carrier” Means EXCEL GROUP “Same Day Delivery Service”, which, unless the context requires otherwise, includes any sub-contractor appointed by the Carrier. Use of Service A Customer may use the services available on EXCEL GROUP based on the terms and conditions as determined by EXCEL GROUP. Customers may be required to register as Members to be able to use some Services provided by EXCEL GROUP. All Members acknowledge and agree that from time to time EXCEL GROUP may add important features and affiliate programs and all Members will be subject to their terms and conditions determined by EXCEL GROUP in order to be able to participate in such features or programs. ​ These Terms & Conditions apply to all Customers and must be observed when they sign up for membership and after they sign up as Members. Customers and Members must agree to these Terms & Conditions before using the Service. ​ Member Registration ​ Member Qualifications – Any person who has purchased an EXCEL GROUP devices will be granted membership upon successful completion of the registration procedure determined by EXCEL GROUP. Registration will be done internally by EXCEL GROUP. EXCEL GROUP reserves the right to refuse membership to those whose membership has been revoked in the past or who for whatever reason shall be deemed by EXCEL GROUP to be ineligible for membership. ​ Amending Registered Information If there are changes to the information listed, the Individual concerned must immediately update such information on the Site. EXCEL GROUP is not responsible for losses incurred due to failure to update registration information. Every Transaction completed before amendments to the registration information will be based on the information previously provided by the Individual. ​ Members are responsible for immediately contacting EXCEL GROUP regarding changes to the registration information if necessary. Cancellation of Membership Members who intend to cancel their membership must submit a request to EXCEL GROUP. Membership will be canceled upon completion of the specified cancellation procedure. ​ Site Transactions Transactions made by Customers with the Merchant via the Website is a direct transaction between Customers and Merchants. EXCEL GROUP will not be involved and does not assume any responsibility for such a transaction, including cancellations, unless EXCEL GROUP is providing such transaction. Any problems arising from a Transaction must be resolved between the Merchant and the Customer. ​ Disclaimers ​ Customers may be contacted by Merchants regarding Merchant services, a transaction with the Merchant, goods and services, Web site content and descriptions, privacy policies, and other matters with respect to the Merchant. EXCEL GROUP makes no warranties regarding the authenticity, accuracy, novelty, use, reliability, legality or non-violation of the rights of third parties in connection with Merchants or their websites. ​ EXCEL GROUP will not be liable for damage caused by interruptions to the system, delay, suspension, or loss of data due to connection or computer failure, unauthorized access to data, or other damages suffered by Customers in connection with use of services provided by EXCEL GROUP. ​ EXCEL GROUP does not warrant that the contents of electronic mail from the Site, the EXCEL GROUP server, or domain groups are free of computer viruses or elements other damaging. EXCEL GROUP will not be responsible for the consequences of information or any suggestions that may be given to Customers by EXCEL GROUP or Merchants. ​ EXCEL GROUP will not be liable for losses caused by violation of these Terms and Conditions by the Customer. ​ Prohibition ​ When using services, Customer agrees not to: – violate the laws, rules and regulations, including but not limited to these Terms & Conditions; – act in a way that is detrimental to the rights, interests or reputation of EXCEL GROUP, Merchant, or relevant third parties; – engage in activities that can lead to mental or physical disorders in children, or violate public order and morals; – engage in activities that may cause interference or hurt the feelings of other users or third parties; provide false information; – send viruses, malware, or any other type of electronic damage through computer programs or email messages.; – access the EXCEL GROUP server in a non-authorized way; or – lend or give the user ID and password to a third party or use it together with a third party. ​ EXCEL GROUP reserves the right to suspend or terminate the Service to any Customer who breaches or is reasonably suspected to be in breach of the above prohibitions. ​ Suspension and cancellation of Membership EXCEL GROUP reserves the right to suspend use of services of a specific Member, change its user ID and password, or cancel the membership without prior notice if any of the following occurs. EXCEL GROUP is not responsible for any loss suffered by the Member for such a cancellation or suspension of the membership caused by the following: ​ – The violation of any law or regulation or these terms and conditions; – Misuse of the Service by Members; – Whenever the security measures of the Service determine that a wrong password has been entered too many times, in order to protect the account of the Member; – In other circumstances where EXCEL GROUP considers that such action is necessary. ​ EXCEL GROUP reserves the right to change the user ID and password of a Member, or cancel membership without prior notice when the Member concerned does not log in at the frequency specified in the given time period by EXCEL GROUP. ​ Amendment or Removal of Services ​ EXCEL GROUP reserves the right to modify or remove services, in whole or in part, solely at its discretion. Changes of these Terms and Conditions ​ EXCEL GROUP may revise any or all of these rules at any time. When a revision or addition is made to these Terms and Conditions, such revisions or additions will become effective once they are displayed in the EXCEL GROUP Website. Customer agrees to comply with all revised and additional regulations. ​ Governing Law and Jurisdiction Courts These rules are governed by and interpreted in accordance with the laws of Malaysia. All Customers acknowledge and agree that all disputes arising from or in connection with the Services will be exclusively resolved through the Courts of Malaysia. ​ Order Limitations/Limited Quantities ​ We reserve the right to reject any product(s) order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order. ​ EXCEL GROUP may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. EXCEL GROUP also reserves the right to reject any order you place with us. These restrictions includes all and any product(s) orders placed by the same EXCEL GROUP site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. ​ EXCEL GROUP reserves the right to limit or prohibit sales to dealers or re-sellers. ​ 1. Delivery Services 1.1 These Terms and Conditions are subject to change without prior notice. 1.2 The Carrier is not a common carrier and accepts at its sole discretion of purchased goods for carriage under these Terms and Conditions. 1.3 Delivery service is applicable when purchased from via EXCEL GROUP Online Store 2. Purchase Time Period 2.1 Carrier will dispatch items once payment verification has completed for Same Day Delivery. Dispatch time period is between 11am to 5pm, Monday to Friday. 2.2 Cut off time for purchase entitled for Same Day Delivery is 2pm daily. 2.3 Same Day Delivery will not be available on Public Holidays, Saturdays and Sundays. 2.4 Same Day Delivery is not available on Friday, 12pm – 2pm. 3. Delivery 3.1 As, (3.1) Carrier will dispatch items once payment verification has been confirmed before the cut off time of 2pm. Dispatch time period is between 11am to 5pm, Monday to Friday. 3.2 The Carrier may employ the services of any other carrier for the purposes of fulfilling the delivery if Same Day Delivery is not applicable for the address stated. 3.3 Carrier may employ the services of any other carrier for the purposes of fulfilling the delivery upon unavailability of agents to fulfil the order. 3.4 All goods will be delivered only to the Residential Address or Work-Place Address. 3.5 Customer allows EXCEL GROUP to verify the Malaysian IC for identification matching during delivery of purchased items. Customer are required to present the order ID & Malaysian Identification Card during receiving. 3.6 Same Day Delivery will not be available on Public Holidays, Saturdays and Sundays despite the option being present. The arrangement of purchase during the weekends will be delivered on the next business day. 3.7 In any unforeseen circumstances, carrier reserves the right to employ services of any other partnered courier to fulfil the delivery. The delivery may not be “Same Day Delivery” when using partnered courier company. 3.8 Unforeseen circumstances may be “bad weather, acts of god, any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition or destruction of or damage to property by or under the order of any government or public or local authority. ​ During Delivery of Items Undelivered or Unclaimed Goods ​ Where the Carrier is unable for any reason to deliver purchased items to the customer, the Carrier assigned a partnered courier to fulfill the deliverance of the purchased items. The assigned partnered or other shipping option is subject to the shipping time of 3-5 working days. If the items are unable to be delivered upon second attempt, carrier reserves the right to resell the item. The customer will be required to contact the carrier for any other arrangements. ​ Cancellation ​ Customers have a right to cancel Delivery. Kindly contact us via contact@excelgroup.com.my before the delivery period (11.00am – 5.00pm) Loss and Damaged The Carrier shall not be liable in respect of any loss or misdelivery to a wrongly stated address, wrongly stated identity of or damage if the same has arisen from: Acts of God; Any consequences of war, invasion, the act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition or destruction of or damage to property by or under the order of any government or public or local authority; Seizure or forfeiture under legal process; Riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labor from whatever cause; The customer not taking or accepting delivery within a reasonable time after the purchased items have attempted delivery; Fraud The Carrier shall not in any circumstances be liable in respect of a purchase order where there has been fraud on the part of the Customer or the owner of the purchased item(s). Upon an event of fraud, the carrier will proceed on a protocol to perform the necessary actions including, the filing of a police report and contact the customer.